Do you have questions about Kayo? We have answers in this FAQ!
Please do reach out to us if you can't find your question addressed here.
- Getting Started
- Device Compatibility & Setup
- Using the Device
- Features & Sharing
- Troubleshooting & Support
- Subscription & Returns
- Miscellaneous
Getting Started
Q. What is the Kayo vehicle tracking device?
A. Kayo is simple plug-and-play OBD device for you vehicle that has an app-based interface, giving you real-time data about your vehicles—anytime, anywhere.
Q. I cannot create an account, where do I get help?
A. You can get the Kayo mobile app on the Google Play Store, or on the Apple App Store. This is also how you create an account. For additional assistance, please contact us at help@kayoauto.com.
Q. I've switched phones and want to redownload the app. Do I need to start all over again?
A. No, you do not need to re-install the Kayo device if you are just redownloading the Kayo app on a new phone. Just download the app, log in, and you'll see your vehicle details. Be sure to cancel the subscription from the first phone and resubscribe on the new phone.
Q. How do I add a device to my account?
A. If you already have the Kayo app installed, simply navigate to the Vehicle List page by clicking on the truck symbol in the bottom left corner on the home screen. From there, click the green circle in the bottom right corner and follow the instructions. Read more about installing a device here. This is also how you can add vehicle to your account.
Q. How can I ensure my vehicle has successfully linked to the device?
A. Once your device is connected, you should be able to see the vehicle in the app. If the vehicle is not showing on the map, please try taking a trip. Once the first position fix is received the vehicle will begin showing on the map.
Device Compatibility & Setup
Q. Is the Kayo unit compatible with Windows and can it work on a PC?
A. Currently Kayo only has mobile apps for both Android and Windows, but please check back often as we continue to improve the Kayo experience with additional access options.
Q. How do I know if my vehicle's OBD2 port is compatible with the Kayo device? What years of the car are supported?
A. Kayo's GPS tracker works with all major brands, gasoline and diesel powered vehicles year 1996 and newer. Diagnostic alerts may be unavailable for some vehicles year 2008 and older. USA coverage only.
Q. How do I install the device in a Tesla specifically?
A. Kayo's GPS tracker works with gasoline and diesel powered vehicles. We don't support electric vehicles such as Tesla.
Q. Can I use the Kayo device with multiple vehicles?
A. You can only use one Kayo device with one vehicle at a time. If you want to move the Kayo device from one vehicle to another, you may do so at any time. To track multiple vehicles at the same time, you'll need multiple Kayo devices.
Using the Device
Q. How do I view reports and analytics provided by Kayo Auto?
A. Currently the mobile apps are the only way to view any associated vehicle data or trip data.
Q. Can I see a start-to-finish travel log of my trips?
A. Yes, clicking on a Trip Card will show that trip route on the map. You can also see how long vehicles were idle.
Q. Is there a map view to visualize my vehicle's location?
A. Yes, absolutely. The Kayo map view page shows you a real-time overview of all your vehicle’s locations. You can see vehicle paths taken recently, view satellite imagery, and dive deeper into a particular vehicle’s details.
Q. How accurate is the device's GPS tracking?
A. Generally speaking, GPS tracking should be accurate to within + or - 10 meters. Overhead obstructions may affect the accuracy.
Q. The device is not tracking start and stop times accurately, what could be the issue?
A. Please ensure you have the latest version of the Kayo mobile app. You can get the Kayo mobile app on the Google Play Store, or on the Apple App Store. If this problem persists, please reach out to us at help@kayoauto.com or by calling/texting us at 678-658-3076.
Q. How do I refresh the device's data or reconnect it if it disconnects?
A. To reconnect a device that has been unplugged, simply plug it back in to your vehicle's OBD port and take a trip. No special action is required in the app. Make sure your mobile phone has a good internet connection when using the Kayo app. If the problem persists, please reach out to us at help@kayoauto.com or by calling/texting us at 678-658-3076.
Q. I've noticed idling reports. What does "idling" mean, and why is it being tracked?
A. Idling means the vehicle was running, but not moving anywhere. Many Kayo customers need to know how long their drivers were stationary during any given trip.
Q. My device is making a beep sound when I turn on the car. How do I turn this off?
A. The beep should only sound once when installing it for the first time. Please contact our support team if the problem persists.
Features & Sharing
Q. How does geofencing work, and how can I set up a geofence?
A. Kayo doesn't currently support geofencing, but please check back often as we roll out new features and improvements!
Q. Can I share my account with a family member or add additional managers?
A. The easiest way to share your account is to give your email address and Kayo password to whomever you wish to share it with. Each Kayo account only supports one account user, but that same user can log in to the account from multiple mobile devices simultaneously. To avoid being overcharged, please only add/remove vehicles from the phone with the subscription linked to that login.
Q. How do I transfer the device from one vehicle to another?
A. Start by removing the old vehicle from your account. Don't cancel your subscription, then simply add the device to a new vehicle by following these steps.
Q. Can I add multiple users to the account?
A. Each Kayo account has only one user, however, you can share the sign in information with others you wish to have access to the account.
Q. Who has access to view my vehicle's tracking data, and how can I control sharing?
A. Kayo accounts only have one user at the account level, so no one can see the vehicle's tracking data except you. If you wish to share the access, you would share account credentials (e.g. email address and password).
Troubleshooting & Support
Q. My device isn't showing on my account anymore, what should I do?
A. Please can try reinstalling the device. If this doesn't resolve the issue, please reach out to our support team.
Q. I'm not getting a signal from my device. How can I fix this?
A. You may need to take a trip and ensure your Kayo device has access to cellular networks. Please read more about network connectivity here. If the problem persists, please reach out to us at help@kayoauto.com or by calling/texting us at 678-658-3076.
Q. I need urgent support, how can I get in touch with live support?
A. You can call or text our support team at 678-658-3076 during normal business hours. Please see this article for additional support contact details and options.
Q. How do I prevent someone from disabling the device?
A. Each Kayo device comes with a key which can be removed to lock the device into the OBD port.
Subscription & Returns
Q. How can I cancel my subscription?
A. Cancelling your subscription is done through the Google Play or Apple App store. Please see this article for more details about updating or removing your subscriptions to cancel subscription.
Q. How do I make a payment?
A. All recurring billing and payments are handled through either the Google Play store or the Apple App store. There is a one-time payment to purchase the Kayo device(s).
Q. What is the returns policy, and how do I return a device if needed?
A. Please contact our support team directly for additional instructions regarding the return of Kayo devices.
Miscellaneous
Q. Can I export the data from the Kayo system?
A. Currently we don't support data exports, but stay tuned as we are always adding new features and improving the Kayo experience!
Q. Is there a website or PC app for accessing my data?
A. Currently Kayo only has mobile apps for both Android and Windows, but please check back often as we continue to improve the Kayo experience with additional access options.
Q. How do I change the vehicle associated with my device?
A. Start by removing your old vehicle from your Kayo account to change vehicle. Then, install the device on a new vehicle and you'll be all set!
If you have any other questions or suggestions, please reach out to us at help@kayoauto.com.
If you have any other questions or suggestions, please reach out to us at help@kayoauto.com.