If you are stuck in a loop where the Kayo app is continually asking for you to scan a device to continue, we can help. You can also follow these steps if you cannot progress past one of the other onboarding screens. You should go through the scanning and installation process at least once for each Kayo device.
Partial Install
If you scanned the Kayo tracker device already, but did not continue to install the device right away to finish the process, then do these things first:
- Plug the tracker into your vehicle's OBD port.
- Start your vehicle and take a 5-10 minute trip at your convenience.
- Delete the app, redownload it, and sign in.
Reinstall Kayo App
If the app still doesn't progress past scanning, please uninstall the app completely from your phone and reinstall it. Then when logging in, select Sign In (not Sign Up) and use the same login method you used when first creating your account (email or phone).
Restart Phone
The second troubleshooting step we recommend is to restart your phone, then follow through with scanning and installation once more.
You should hear a beep once the device is installed.
Contact Kayo Support
In some rare cases, we may need to temporarily disassociate your device with your vehicle to continue, especially when you are trying to connect to a vehicle type that is not supported (e.g. electric vehicle or vehicles older than 2008). Please reach out to us and we will be more than happy to help you resolve your onboarding issue.
If you need any additional help, we’re here for you at help@kayoauto.com.