In this support article we will help you troubleshoot any issues that may cause your vehicle to not connect to the Kayo mobile app.
Device
If you did not hear a beep when you plugged your Kayo device into your vehicle's OBD-II port, your tracker is not receiving power and is not communicating. If you did not hear the beep or if you heard the beep but have been unable to connect, please reach out to us by texting or calling 678-658-3076 or emailing us at help@kayoauto.com.
Vehicle
Kayo works with light and medium-duty gasoline and diesel-powered vehicles 1996 and newer with an OBD-II port. If your vehicle is older than 2008, you may need to manually input your vehicle's VIN.
Take a Trip
If your vehicle is not connecting right away, we recommend taking a quick 5-10 minute drive to complete the process.
Cellular Connectivity
Kayo operates on AT&T's cellular network. If your vehicle happens to be in an area with poor network coverage, you may have difficulty connecting.
Other Issues
We are here for you! If you have any other questions or concerns about getting connected, don't hesitate to reach out. We want to fully support you to ensure you have a fantastic experience using Kayo.
If you need any additional help, we’re here for you at help@kayoauto.com.