Our goal is to make installation of your Kayo car tracking device as easy as possible. But sometimes real life happens, and we need to investigate to solve problems. Here are some of the most common installation issues that you may encounter.
No Audible Beep After Installation
If you don’t hear a beep, double check the cleanliness and condition of the OBD port and the Kayo device before installing the device again.
The Kayo device needs to connect to a power source (your vehicle’s battery) to generate the beep. Ensure your battery is fully charged and connected correctly.
If you are still having trouble, please reach out to us by emailing help@kayoauto.com or calling/texting us at 678-658-3076.
Device Not Appearing on Mobile App
If you heard a beep and waited at least 2 minutes, but you still don’t see the vehicle in your mobile app, try taking a short trip. Once the device gets a good position fix it will begin showing.
You can also try moving your vehicle to another location with better cellular connectivity. This is especially true if you are installing the Kayo device in a location with an obstructed view of the sky, such as an underground parking lot.
If after several trips your vehicle is still not connected, please please reach out to us by emailing help@kayoauto.com or calling/texting us at 678-658-3076.
Can’t Physically Plug Device Into the OBD Port
If you are having trouble pushing the device into the OBD port itself, double check to make sure there is nothing blocking the port, or lodged inside the Kayo device.
Use adequate lighting, and look for blocking obstructions near or around the OBD port. Clear these obstructions and try again.
Look at the OBD port carefully to see if any of the pin receptacles are damaged. If you see a damaged port, contact a local vehicle service station to have your OBD port repaired or replaced.
Also look at the Kayo device itself to make sure no pins have been bent or otherwise damaged.
If you need any additional help, we’re here for you at help@kayoauto.com.